Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 32jili ("we," "us," "our," or "the Platform") collects, uses, discloses, and protects the personal information of users ("you," "your," or "Player") who access or use our online gaming platform and services. By creating an account or using 32jili, you consent to the data practices described in this Policy.

We are committed to transparency in our data handling practices and compliance with applicable data protection laws in the Philippines. This Policy applies to all personal information collected through our website, mobile applications, customer support channels, and any other services we provide.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account with 32jili, we collect the following personal information:

• Account Information: Full name, date of birth, email address, mobile phone number, username, and password
• Identity Verification: Government-issued ID, proof of address, and other documents required to verify your identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Payment Information: Bank account details, e-wallet information (GCash, PayMaya), and transaction history related to deposits and withdrawals
• Communication Data: Messages, emails, and chat transcripts when you contact our customer support team
• Preferences: Gaming preferences, responsible gaming limits, and marketing communication preferences

2.2 Information Collected Automatically

When you access or use the 32jili platform, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type, and unique device identifiers
• Usage Data: Pages visited, games played, bet amounts, session duration, click patterns, and other interaction data
• Location Data: Approximate geographic location based on your IP address to ensure compliance with jurisdictional restrictions
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance user experience and analyze platform performance

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors and financial institutions to verify transactions and prevent fraud
• Identity verification services to confirm your age and identity
• Game providers to track gameplay and ensure fair gaming practices
• Marketing partners (only if you have consented to receive promotional communications)

3. How We Use Your Information

32jili uses your personal information for the following purposes:

• Account Management: To create, maintain, and manage your player account
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver customer support
• Identity Verification: To verify your age, identity, and eligibility to use our services in compliance with legal requirements
• Fraud Prevention: To detect, prevent, and investigate fraudulent activity, money laundering, and other illegal activities
• Responsible Gaming: To monitor gaming behavior, enforce deposit and loss limits, and provide self-exclusion tools
• Platform Improvement: To analyze usage patterns, improve game offerings, and enhance user experience
• Marketing Communications: To send promotional offers, bonuses, and updates (only if you have opted in to receive such communications)
• Legal Compliance: To comply with legal obligations, respond to lawful requests from authorities, and enforce our Terms and Conditions

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you, including providing gaming services and processing transactions
• Legal Obligation: Processing is required to comply with applicable laws, including KYC, AML, and responsible gaming regulations
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests do not override your privacy rights
• Consent: Where required by law, we obtain your explicit consent before processing certain types of personal information, such as marketing communications

5. How We Share Your Information

32jili does not sell or rent your personal information to third parties. However, we may share your information with the following categories of recipients:

5.1 Service Providers

We share your information with trusted third-party service providers who assist us in operating the Platform, including:

• Payment processors (GCash, PayMaya, banks) to facilitate deposits and withdrawals
• Identity verification services to confirm your age and identity
• Game providers to deliver gaming content and track gameplay
• Cloud hosting and data storage providers to securely store your information
• Customer support platforms to manage and respond to your inquiries

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulators, or law enforcement agencies when required by law or when necessary to:

• Comply with legal obligations, court orders, or regulatory requests
• Investigate and prevent fraud, money laundering, or other illegal activities
• Protect the rights, property, or safety of 32jili, our users, or the public

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and ensure that your information remains protected under this Policy.

6. Data Security

32jili employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All sensitive data, including payment information and passwords, is encrypted using 256-bit SSL/TLS encryption during transmission and storage
• Access Controls: Access to personal information is restricted to authorized personnel only, based on the principle of least privilege
• Secure Infrastructure: Our servers and databases are hosted in secure, monitored facilities with physical and digital access controls
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks
• Incident Response: We maintain an incident response plan to quickly detect, respond to, and mitigate security breaches

While we take all reasonable measures to protect your information, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately if you suspect unauthorized access to your account.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account Information: Retained for the duration of your account and for up to seven (7) years after account closure to comply with legal and regulatory requirements
• Transaction Records: Retained for at least seven (7) years to comply with financial record-keeping obligations
• Identity Verification Documents: Retained for the duration required by KYC and AML regulations
• Marketing Data: Retained until you withdraw consent or request deletion

After the applicable retention period, we securely delete or anonymize your personal information in accordance with our data retention and disposal policies.

8. Your Privacy Rights

You have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you
• Right to Rectification: You may request correction of inaccurate or incomplete information
• Right to Erasure: You may request deletion of your personal information, subject to legal retention requirements
• Right to Restrict Processing: You may request that we limit how we use your information in certain circumstances
• Right to Data Portability: You may request a copy of your information in a structured, machine-readable format
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact our Data Protection Officer through the live chat feature on the Platform or by email at [email protected]. We will respond to your request within thirty (30) days. In some cases, we may need to verify your identity before processing your request.

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit the 32jili platform. We use cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver relevant content.

9.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly, including session management and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous data about how you use the Platform to help us improve functionality and user experience.
• Functional Cookies: Remember your preferences, such as language settings and game history, to personalize your experience.
• Analytics Cookies: Help us understand traffic patterns and user behavior to optimize Platform performance.

9.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling essential cookies may affect the functionality of the Platform and your ability to access certain features. Please refer to your browser's help documentation for instructions on managing cookie settings.

10. Children's Privacy

32jili services are strictly intended for individuals who are at least 21 years of age. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will immediately delete that information and close the associated account. If you believe a minor has registered on our Platform, please contact us immediately at [email protected].

11. International Data Transfers

32jili primarily operates within the Philippines. However, some of our service providers and partners may be located in other countries. When we transfer your personal information outside the Philippines, we ensure that appropriate safeguards are in place to protect your information, including contractual data protection clauses and compliance with applicable cross-border data transfer requirements.

12. Third-Party Links and Services

The 32jili platform may contain links to third-party websites or integrate third-party services, such as payment processors and game providers. This Privacy Policy applies only to our Platform and does not cover the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you access through our Platform.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes by posting a prominent notice on the Platform or by sending an email to your registered address. The date of the most recent revision is indicated at the top of this page. Your continued use of the Platform following the posting of changes constitutes your acceptance of the updated Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Data Protection Officer:

• Email: [email protected]
• Support: 24/7 Live Chat available on the Platform
• General Inquiries: [email protected]

We are committed to resolving any privacy concerns promptly and transparently. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in the Philippines.